Data from the International Energy Agency shows that in just five years, global renewable energy capacity will grow by 2.7 times. At The Answering Service, we’re already seeing an increased demand for our services from businesses working within the sector needing reliable, responsive communication in place.
As Your Business Grows, We’ve Got Your Back
The development of policies and frameworks supporting the shift towards renewable energy is seeing aggressive investment by both the public and private sector, fuelling the growth of businesses in this space. With more dialogue and communication taking place than ever before, it is also resulting in an influx of incoming calls and inquiries.
It might sound like a ‘happy’ problem for any business owner or professional to be facing, but when your operation is at capacity, dealing with piles of calls and admin can strain your teams. Ultimately, if left unmanaged, lengthy turnarounds and overall poor responsiveness can tarnish your business’s reputation.
At The Answering Service, we know just how crucial every conversation is, from managing important relationships with clients and suppliers to receiving critical updates on the status of projects. Regardless of the size of your company or what you do, we’re able to adapt our service and respond exactly how you need, answering every type of call. First time, every time.
What we offer at The Answering Service goes far beyond call handling. Our solutions are easy to implement and available to you and your customers, 24 hours a day, 7 days a week – all with a personal touch.
Our Services = Your Success
Our round-the-clock response guarantees business continuity, even after hours, on weekends, and during holidays. We relay messages instantly, transfer calls when needed, and make sure you’re always in the loop – no matter where you are.
If you’re a business operating in the renewable energy sector, here are just 5 ways we can supercharge your teams…
- Call handling: We consistently answer every call quickly and courteously, and in your organisation’s name, keeping your reputation polished and professional.
- Lone worker support: With teams often deployed to remote sites, we check in on your lone workers at agreed intervals and act fast in an emergency, helping you stay compliant and keep your people safe.
- Call patching: We connect urgent calls directly to your on-call staff or technicians so that issues can be escalated and resolved without delay – no matter the hour.
- Complex call scripting: We create complex, multi-layered call scripts for client and sales calls that enable our agents to handle calls on your behalf.
- Message taking and delivery: We take exceptional care to accurately capture each detail and send messages via your preferred channel – email, SMS, or WhatsApp – so you’re always informed in real-time.
One of the advantages of working with us is that we provide flexible service management, so you tell us when to step in. We can cover peak times or operate as your full-time receptionist team, adjusting our services to meet your varying needs.
A Great Fit for Renewable Energy Companies
We take the time to find out all about what you do to become an extension of your operation that you wished you always had! Our team are trained to blend into and reflect your company inside out. Each incoming call is answered in your company name, using a custom script you approve, and handled by real people who care about your business as much as you do. This ensures that callers feel like they’re speaking directly to you and not a third party.
We pride ourselves on creating solutions around your organisation’s needs and providing a delivery that encompasses everything from your product and service offering to your corporate identity and culture. Whether you need support during busier periods or want to free up your in-house people so they can focus on the work that matters most, we’ve got you covered!
Let’s Keep You Connected – Naturally
The Answering Service supports the green energy businesses that are hard at work reshaping the future. We’re here to help by making sure your communication is just as forward-thinking and responsive. For specific or more complex setups, we’re just a phone call away.
Call us on 0333 5555 247 or sign up for a free 7-day trial today to experience the difference.
Together, we’ll help your renewable energy business stay switched on – even when you’re offline.