As a small business owner, you may have an edge over larger competitors in delivering an agile, human-centred service. But without a professional call handling service in place, even the most loyal clients may look elsewhere. That’s why continuity is key to keeping customers engaged – especially when you can’t be everywhere at once.
At The Answering Service (TAS), we’ve built our reputation on supporting small business owners with reliable, round-the-clock call answering services that fill the gaps when your team can’t. We’re passionate about professional service delivery, and we believe your customer service strategy can become your most powerful marketing asset.
What keeps our clients (and theirs) happy
Obstacles to service delivery come in many forms but missed calls or delayed responses should never be one of them. When customers reach out, whether for sales calls or support, they expect seamless call handling services and fast, friendly resolutions. If they don’t get through, they might not try again.
That’s where a dedicated team like TAS becomes your business’s secret weapon. Our live call answering service ensures no call is missed, no matter how unpredictable the volume.
As a small business, the direct line you have to your customers is gold – but a capacity crunch can hit unexpectedly. With call transfers, virtual receptionist services, and clear incoming call protocols, we help ensure your clients always feel heard and valued.
‘Always on’ and always available
Being constantly available to customers across phone calls, emails, and messages is challenging – especially if you’re already juggling everything else. Our call handling solution bridges this gap with 24/7 availability and responsive customer care.
Whether you’re in need of a full call answering service or simply help to answer overflow or business calls after hours, TAS can support you. We tailor each answering service to your business needs, so your customers get the care they expect – and your business doesn’t miss a beat.
Our plans include:
- Professional telephone answering services available 24/7
- Transparent pricing with no hidden costs
- Scalable solutions to handle both high and low call volumes
With our support, your team can stay focused on what they do best, while we handle the rest.
Don’t let subpar customer service tarnish your reputation
For most customers, one poor experience – or worse, a string of missed calls – is all it takes to switch to a competitor. In today’s market, exceptional service isn’t a bonus; it’s expected.
TAS ensures that every customer query, every phone interaction, and every chance to make a great impression is handled with care. By offering a specific service explicitly requested by your clients, backed by a real person on the line, we help you stand out from your competition.
Our phone answering service helps small businesses maintain high service standards, even when internal resources are stretched thin.
Ask for the review!
According to Reputation’s latest report, over two-thirds of UK consumers rely on reviews before making a purchase. And it’s not just what they read – how you respond to reviews, particularly the negative ones, has a direct impact on your credibility.
By using a call answering service to manage customer queries, maintain communication consistency, and provide personal touches like follow-up calls or feedback requests, you improve your chances of receiving glowing reviews – and turning casual clients into loyal fans.
Visit our testimonials page to see what The Answering Service’s clients say about our services.
Ready to elevate your customer experience with a professional call answering partner?
Whether you’re looking to reduce missed calls, improve call handling service, or ensure no message is lost, TAS is here for you. Contact our team of friendly, native English-speaking agents and we’ll create a service package that’s just right for your business’s needs and budget.