With our Call Patching service, your important calls are seamlessly connected to the right person or department, no matter the time of day. Instead of just taking a message, we ensure your customers get through to you directly, providing a smooth, professional experience every time.
All you need to do is keep us updated with your latest rota, and we’ll handle the rest. Our system allows us to identify who’s on shift and available, so calls are patched through quickly and accurately. Whether it’s during business hours, after-hours, or on weekends, your customers will always feel heard and valued.
We have a range of answering plans to fit your exact needs, which is why we recommend experiencing our full service free for a week. Understand the true value of your calls and features you need, so you can make an informed decision about using our service beyond your trial.
Call patching allows us to transfer calls to your correct team members based on their skill, working hours or department. We will need to understand your business a little more when it comes to call patching including your on call rotas. Here are some more benefits of call patching
Our team is here for you around the clock, every day of the year, ensuring your business remains responsive even outside regular working hours.
Call patching guarantees that customer calls are transferred directly to the right person or department, ensuring quick responses and excellent service.
We manage your staff schedules with precision, using up-to-date rota information to route calls to the appropriate on-call team member at any given time.
Transparency is key. We provide fully itemised monthly billing, giving you a clear overview of all calls handled on your behalf.
Your customers deserve clarity and professionalism. That’s why 100% of our call centre staff are native English speakers, ensuring high-quality interactions every time.
Call Patching is a service where we answer incoming calls on your behalf and directly connect (or “patch”) them to the correct person or department within your business. All you need to do is keep us updated with your latest rota, and we’ll ensure the call reaches the right person without delay.
Yes, you have full control over when and how calls are patched through. You can set specific times, overflow settings for busy periods, or choose to have all calls patched through depending on your business needs.
If you’re unavailable, we can follow your specific instructions—whether that’s redirecting the call to another team member, taking a detailed message, or escalating the call as needed. We ensure no call goes unanswered.
24/7 Call Handling in Your Business Name
24/7 Appointment Booking for Your Team
Secure, PCI-Compliant Payment Handling
Advanced Call Scripts for Seamless Customer Support
24/7 Safety Checks for Lone Workers
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
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