Handling customer payments securely is essential, and our PCI Compliant Payment Collections service ensures every transaction is protected. We process credit and debit card payments on your behalf using fully PCI-compliant payment lines. Our trained agents never see or access any card details, as all transactions are handled through secure systems that meet the highest compliance standards.
When a customer calls to make a payment, we transfer them to a secure line where they can enter their card details using DTMF (keypad input). This information flows directly to the payment gateway, ensuring complete data protection and eliminating any risk of sensitive information exposure.
Setting up a secure payment line for us to take your payments does cost a little more than simple call answering. We can set up a test environment for you as a free trial and this doesn’t use real card or customer information. If you like the trial and the service works for you then the cost to establish a fully compliant PCI line is as follows:- One off set up fee £950 + VAT and a monthly service fee of £120 + VAT. There is also a transaction fee for every card payment received. This cost is 15p per transaction.
We can take your payments for you on a secure PCI compliant line. Our agents never see your customers card details as the payments are collected on a compliant line which does not need the customer to read out their details. Contact us for more information on this specialist service.
We’re available around the clock to process payments securely, ensuring your business never misses a transaction—day or night.
Our payment systems are fully PCI compliant, meeting the highest industry standards to protect sensitive cardholder data at every stage of the transaction.
With our secure DTMF system, customers input their card details directly, meaning our agents never see or hear sensitive payment information.
Stay in control with detailed monthly billing that clearly outlines every transaction processed, providing full transparency.
Our agents provide a professional, seamless experience with clear communication and expert support.
We securely process credit and debit card payments on your behalf using PCI-compliant systems. Customers enter their card details via a secure line using DTMF (keypad input), ensuring no sensitive information is seen or heard by our agents.
Yes, absolutely. Our service is fully PCI compliant, meaning we meet the highest security standards for handling payment information. All transactions are processed through secure lines, and our agents never have access to card details.
While we don’t store or view card details, we provide confirmation of successful transactions along with fully itemised monthly billing that details all payments processed on your behalf.
Yes, our trial gateway allows us to demonstrate the PCI service to you without using real life card or customer details. We can easily simulate cart transactions without them being in the real world.
24/7 Call Handling in Your Business Name
24/7 Call Patching to the Right Person
24/7 Appointment Booking for Your Team
Advanced Call Scripts for Seamless Customer Support
24/7 Safety Checks for Lone Workers
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
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