We understand that working in the IT support industry can demand a lot of your time and resources, making it difficult to answer sales calls and business calls.
Small and medium businesses, for example, may struggle to have the required number of staff to handle busy periods, leaving some phones ringing. With The Answering Service, you’ll never miss a call again.
Whether you’re handling a large number of incoming calls or working on fixing a major IT issue, we can support you by answering all phone calls efficiently.
At The Answering Service, we’re passionate about providing a personal service to your IT support business. So, think of us as your very own virtual receptionist who will take calls from clients and customers.
We will take the contact details of each caller and can also arrange call transfers straight to your team, if that’s what you would prefer.
This way, you’re always kept in the loop and know exactly who is calling your business. But it also allows you to get back in touch with certain callers when you have more time.
We can answer calls for your business at any time of the day or night. Our team of native English-speaking agents are capable of answering your incoming calls during both busy periods and out of hours, so just let us know when you need our services.
We can answer the phone in the exact manner you’d like us to by agreeing on a call script before we get started. This way, anybody calling feels like they’re speaking directly to your company, making us a simple extension of your business.
If required, we can also manage your calendar with appointment booking services available. Simply get in touch with our team to discuss these options and what you need.
Every call is answered quickly and professionally by our native English-speaking agents, ensuring a seamless experience for your customers and clients.
With our live call answering service, you can keep a clear line of communication with everybody, so you can stay on top of customer queries and client calls.
We can take over your phone lines whenever you need us. If you only require our services outside of your business hours, we can do this, but we can also jump in during busy periods.
Whether you need a basic message-taking service or something more in-depth, we can tailor our service to suit your company’s requirements.
We’ll make a note of all incoming calls and take the caller’s details with their message. This will then be passed on to you immediately via email, WhatsApp or SMS – whatever you prefer.
Our telephone answering service pricing is affordable for IT support businesses of all sizes. Starting from just £15 per month and with zero set-up fees, we think you’ll be pleased with our prices.
You can scale up your services or arrange a bespoke package. Get in touch with our team to let us know exactly what you need.
Our call answering services are available 24 hours a day, 7 days a week. This means we can take control of your phone lines whenever you need us to.
Whether you require our services around the clock or just outside of your normal business hours, we’ll be awaiting your call.
Yes! We can transfer calls to your team instead of passing on messages if you prefer.
If phone calls are made outside of your business hours, we’ll take the caller’s details and provide a description of their issue before sending this to you via email, WhatsApp or SMS. But, during your opening hours, we can certainly forward calls to your staff.
Contact us today to discuss this in more detail. Call 0333 5555 247.
24/7 Call Patching to the Right Person
24/7 Appointment Booking for Your Team
Secure, PCI-Compliant Payment Handling
Advanced Call Scripts for Seamless Customer Support
24/7 Safety Checks for Lone Workers
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
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