Working in retail can be hectic, especially during big events and seasons like Christmas. This can make it tricky to answer calls from customers. It’s also why we believe our phone answering service is essential for businesses like yours, so you never miss a call again – no matter its importance.
Just think of us as an extension of your daily operations, as we ensure a real person answers each phone call. We’ll relay messages to you and transfer calls if required, helping you become a more efficient retail business.
If you don’t currently have a team member or a department designated to answer phone calls, you’ll find it difficult to provide the best possible customer service.
At The Answering Service, we have dedicated teams of English-speaking individuals who can professionally answer the phone with a script you’ve approved. You could even think of us as virtual receptionists, offering a seamless integration with your business.
If you’re keen to streamline your processes and ensure all customer and business calls are answered promptly, contact us today.
At The Answering Service, we’re not a call centre. We are experienced professionals who act on behalf of your company.
We don’t cold call anybody; we simply man the phone lines. Our call answering services are designed to improve customer satisfaction.
When a customer calls your business, they’ll speak to a human, thinking they’re speaking directly to someone in the company. That’s because we equip our team with complex call scripts and other vital information, including your address, service details, hours, and more.
Every phone call is answered quickly and professionally in your name, ensuring a smooth experience for all your customers.
You can maintain consistent communication with suppliers and customers, even outside of regular business hours, thanks to our call answering services.
We can offer you a bespoke package, so whether you need message-taking or more complex call handling, we scale our service to your business.
As your professional receptionists, we’ll take messages from all incoming calls and forward these to you immediately, so you’re constantly kept in the loop.
Whether you require basic message-taking or more detailed support with meetings and calendar management, we can do it. Just say the word!
We can answer phone calls at any hour of the day or night. Our 24/7 call answering services are designed to work around your business, meaning we can answer calls and take call details in the middle of the day or night – whatever works best for you.
Our telephone answering service for retail businesses starts from £15 per month, but this can be scaled up to exactly what you need.
Our pricing page features more details on what you can choose. If you only receive a handful of calls every month, you could pay just £15.
Contact us today to find out what level of service is most ideal for your retail business.
Yes! Before answering any calls for your business, we’ll discuss the exact way you’d like us to speak to your customers and suppliers over the phone. This includes creating a bespoke call script which can be as detailed as you like.
Get in touch with our team today to discuss your options.
24/7 Call Patching to the Right Person
24/7 Appointment Booking for Your Team
Secure, PCI-Compliant Payment Handling
Advanced Call Scripts for Seamless Customer Support
24/7 Safety Checks for Lone Workers
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
We provide global phone numbers to customers who need 24/7 support. TAS ensure that outside of our normal working hours, our customers can call in and report faults or raise queries. Their scripting and call popping allows their agents to have all the knowledge to handle the calls at any time – we love the service
My-Calls has elevated our business communication to a whole new level. Their commitment to delivering outstanding service is unmatched.
My-Calls has taken calls for our Caribbean rental business as most of our customers are from Canada and the USA. As we are UK based we are usually in bed when our customers call. We can rest assured that our customers get looked after by all of the call handlers at TAS
How small businessowners can leverage call answering and customer service as a marketing superpower. As a small business owner, you may have an edge over larger competitors in delivering an agile, human-centred service. But without a professional call handling service in place, even the most loyal clients may look elsewhere. That’s why continuity is key … Read more
When your business can’t answer incoming calls, your competitors are next in line to snap up that prospect! Thankfully, The Answering Service is here to make sure you don’t lose out on any potential business or a valuable opportunity to engage 1:1 with your customers. An area where many business owners and professionals have trouble … Read more
At a time when every call matters, a 24/7 call answering service can boost your business. But why should you choose a phone answering service for your business calls? Industry statistics show that nearly half of small businesses (47%) in the UK miss calls. What’s even more alarming is that 85% of businesses fail to … Read more
Let’s discuss your needs and help solve your problems.
