Industry statistics show that nearly half of small businesses (47%) in the UK miss calls. What’s even more alarming is that 85% of businesses fail to call back.
At The Answering Service, we explore the benefits of having a professional answering service, how it can improve your customer experience, and why it’s an essential tool for business growth.
Round-the-Clock Business Calls
One of the key advantages of a call-answering service is the ability to answer or transfer calls to the relevant person irrespective of time zones or hours of work. Businesses that operate outside traditional 9-5 office hours often struggle to manage incoming calls. A live call answering service ensures that no call goes unanswered, regardless of whether it’s in the middle of the night, during weekends or holidays.
This means you’re always available to your customers, increasing the chances of retaining clients and attracting new business.
A virtual receptionist can answer calls, take messages, schedule appointments, and even direct callers to the right individual or department. Imagine having your own dedicated team at your service 24 hours a day, 7 days a week, without the overheads but with all the benefits?!
Whatever the size of your business, 24/7 call answering provides a cost-effective solution with the flexibility you need.
Professional Service Builds a Great Reputation
First impressions matter, and a phone answering service can play a key part in ensuring that every call is answered professionally, no matter the time of day.
When customers, clients or suppliers get in touch with your company, they don’t know that you’ve hired a virtual assistant or virtual receptionist, but will appreciate a friendly, knowledgeable service.
By using a call answering service as an extension of your business, calls are swiftly answered by our dedicated team, which sends a clear message to your clients that they’re dealing with a business that values professionalism and customer care.
A professional telephone answering service helps build trust and shows you’re committed to providing the best customer experience possible. It’s become essential for every business looking to improve its reputation and stand out, particularly in highly competitive markets.
We Answer Calls, You Focus on Business Development and Growth
Handling general calls or other routine inquiries can take up valuable time. A phone answering service can filter and prioritise calls, allowing your team to focus on tasks such as business strategy, following up leads, and enhancing product or service offerings.
When you choose to outsource calls to a reliable call-handling service provider, your staff can work on critical aspects of your organisation while still ensuring that business calls are managed efficiently.
While we can’t speak for other telephone answering services, what we provide at The Answering Service can be tailored to your business’s specific needs, whether you need help with answering calls, taking messages, booking appointments, managing customer queries or processing sales calls.
This, in turn, results in increased productivity and a more streamlined operation to allow you to focus on your core business goals.
Improve Customer and Employee Satisfaction and Retention
In an age where customers expect immediate responses to their queries, a 24/7 call answering service means timely and accurate responses to all calls. If it’s a sales call, service inquiry, or simple follow-up, a telephone answering service ensures that all customer interactions are handled promptly and professionally.
Moreover, a live call answering service can provide personalised support, helping you to strengthen your relationships with your customers.
By offering round-the-clock support, you’re showing your clients that you’re available whenever they need assistance, which can significantly improve customer satisfaction and retention rates. Not only will your customers be happy, but so will your employees as they’re now freed up to focus on other tasks.
A Cost-Effective, Flexible Solution for Small and Medium Businesses
Hiring a full-time, in-house team to handle all your phone calls can be costly, while a telephone answering service offers a more affordable solution.
By outsourcing to a call answering service, businesses can save on major overheads like salaries, benefits, and infrastructure. Moreover, these services often come with flexible pricing plans, so you can choose the level of service that fits your business needs.
A professional answering service also eliminates the need for expensive training and staff management. The service provider takes care of everything, ensuring that your calls are always answered precisely and professionally.
Scale Based on Your Business’s Needs
As your business grows, it’s natural for the volume of calls you receive to increase, too. However, it may not warrant employing a full-time receptionist.
A call answering service is scalable and can be adjusted to meet your needs as your business evolves. If you’re handling a higher volume of sales calls or need additional support during peak hours, a virtual assistant or virtual receptionist can accommodate these changes.
This means your business can adapt quickly without worrying about overloading your in-house team or scrambling to hire more staff.
You can then focus more attention on the growth of your business while knowing that your incoming calls are being handled by professionals.
Efficient Call Handling
Whether you need to transfer calls, schedule appointments, or manage technical support requests, a call answering service can handle it all. These services are designed to manage a wide range of call types efficiently, providing tailored support for different aspects of your business.
A call handling service can direct calls to the appropriate department or person, ensuring that each call is routed quickly and efficiently.
This leads to a better overall customer experience and ensures that important calls are prioritised.
The Value of a 24/7 Call Answering Service is Undeniable
Choosing a 24/7 call answering service provides businesses with numerous advantages. It ensures that phone calls are answered promptly, professionally, and efficiently. Whether you need a virtual receptionist, a call handling service, or a telephone answering service, we can help improve your customer satisfaction, save costs, and support your business growth.
With a dedicated team ready to handle all types of calls, you can focus on expanding your business, knowing that your incoming calls and call transfers are being managed with exceptional care and attention.
Trial TAS’s live call-answering service FREE for 7 days and experience the difference it can make for your business! Check out our services and get in touch if you don’t find what you’re looking for.